Privacy Policy
Privacy Notice regarding the processing of personal data pursuant to EU Regulation 2016/679
This privacy policy describes how we process the personal data of users who visit the residencecasacanazei.com website and use the services, forms and features available through the site.
This privacy policy applies exclusively to this website and does not cover any other websites that the user may visit via external links.
1. Data controller
The data controller is:
Residence Casa Canazei
Tax number: 94024730213
Via Costa, 118
38030 Canazei, Italy
Email: c.canazei@gmail.com
Phone: +39 0462 602633
For any enquiries regarding the processing of personal data, users may contact the Data Controller at the email address provided above.
2. Types of data processed
The following categories of personal data may be processed via the website.
2.1 Browsing data
The IT systems and software procedures used to operate the website automatically collect certain data during their normal operation; the transmission of this data is inherent in the use of Internet communication protocols.
This category includes, for example, IP addresses, the type of browser used, the operating system, the time of the request, the pages visited and other parameters relating to the user’s IT environment.
This data is used solely to ensure the website functions properly, to compile aggregate statistical information, to ensure the security of the website, and to prevent any misuse.
2.2 Data provided via the contact form
Sending messages via the contact form on the website implies that the data entered by the user will be processed.
The contact form may collect the following data:
- first name and surname;
- email address;
- telephone number;
- message content;
- Confirmation that you have read and accepted the Privacy Policy.
You must provide the data marked as mandatory in order to submit your request. Failure to provide this data will prevent the Data Controller from receiving or processing your message correctly.
2.3 Information regarding the members’ area
The website may include a members’ area reserved for owners or other individuals authorised by Residence Casa Canazei.
Within this area, data may be processed for the purposes of managing access, identifying authorised users, viewing restricted content, and managing communications or documents available within the area itself.
The restricted area is not intended for the general public, but exclusively for persons authorised by the Data Controller.
2.4 Data relating to ‘To Let/For Sale’ advertisements
The website may publish advertisements relating to the availability, letting, exchange or sale of flats.
In this context, data relating to the flat, the period of availability, the type of advertisement, any descriptive notes and the contact details provided by the person requesting the publication of the advertisement may be processed and/or published.
Users submitting information for publication are asked to provide only information that is relevant and necessary to the purpose of the advertisement.
2.5 Data collected via a satisfaction survey
The website may provide a questionnaire to evaluate your stay, created using the Survey Maker plugin installed on the WordPress site.
The purpose of this survey is to gather comments, feedback, suggestions and any concerns regarding your experience at the residence.
The survey may collect, for example:
- any name, if provided voluntarily;
- apartment number;
- date of arrival and date of departure;
- type of guest;
- ratings for hospitality, cleanliness, comfort, facilities, services and overall satisfaction;
- any reports regarding maintenance or service disruptions;
- suggestions and comments.
The data collected through the survey is used for internal purposes relating to the analysis, management and improvement of the services offered by the residence.
Data is processed via the website and the relevant technical tools installed on it, including the plugins used to manage questionnaires.
2.6 Data processed via external services
The website may use third-party services, including Google Analytics 4, Google Maps, social media tools, technical plugins, cookie management systems and services related to the operation of the WordPress site.
The use of these services may involve the processing of personal data by the respective providers, in accordance with their privacy policies.
3. Purposes of the processing
Personal data collected via the website is processed for the following purposes:
a) Technical operation and security of the site
Browsing data is processed to ensure that pages are displayed correctly, to ensure the technical functioning of the website, to maintain IT security, to prevent misuse, and to carry out routine maintenance of the website.
b) Managing contact requests
The data entered in the contact form is processed in order to respond to enquiries submitted by the user, provide information about the residence, check availability, provide personalised responses, and handle pre-contractual or informational communications.
c) Management of the members’ area
The personal data of users authorised to access the members’ area is processed for the purposes of authentication, account management, viewing restricted content, and activities related to the internal management of the residence.
d) Management of ‘To Let/For Sale’ advertisements
The data provided for the publication of advertisements is processed to enable the publication, viewing and management of availability details for flats to rent, for sale or for exchange.
e) Management of the satisfaction survey
The data collected through the survey is used to gather feedback on your stay, analyse the quality of the services provided, deal with any issues raised, and improve the running of the residence.
f) Statistical analyses
The website may use statistical analysis tools, including Google Analytics 4, to collect information about how the website is used, which pages are visited and how users interact with the content.
These tools will be managed in accordance with the preferences expressed by the user via the cookie banner and the consent management system.
g) Display of external content
The website may incorporate third-party services, such as Google Maps, to show the residence’s location and make it easier to contact or find the property.
The website may also contain links to external social media pages, such as Facebook. The mere presence of a link does not necessarily entail the transfer of data to the platform, unless the user interacts with the link or with any embedded content.
4. Legal basis for processing
The processing of personal data is based on the following legal grounds:
- to carry out pre-contractual or contractual measures, to respond to enquiries sent via the contact form, and to handle any requests relating to your stay;
- the Data Controller’s legitimate interests, to ensure the proper technical functioning and security of the website, the management of the members’ area, the management of communications and the internal organisation of the residence;
- the user’s consent, for the use of cookies or non-technical tracking tools, including any statistical tools, maps or third-party services that are not strictly necessary;
- consent or request from the data subject, for the possible publication of personal data in “To Let/For Sale” advertisements;
- compliance with legal obligations, where applicable.
5. Methods of processing
Personal data is processed using IT and telecommunications tools and, where necessary, manual methods, in a manner that ensures the security, confidentiality and integrity of the data.
The Data Controller implements appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration or destruction of personal data.
6. Data retention period
Personal data is retained for the period strictly necessary to fulfil the purposes for which it was collected.
Specifically:
- Data submitted via the contact form is retained for as long as is necessary to process the enquiry and any subsequent correspondence;
- Data relating to the members’ area is retained for the entire duration of the relationship with the authorised user and, thereafter, for as long as is necessary to comply with administrative, technical or legal obligations;
- Data relating to “To Let/For Sale” advertisements is retained for the time necessary to publish and manage the advertisement and, subsequently, for any administrative purposes or to protect the Data Controller;
- Data collected through satisfaction surveys is retained for as long as is necessary for internal analysis and to improve our services;
- browsing data is retained for as long as is necessary to ensure the proper functioning and security of the website;
- Data collected via cookies and tracking tools is retained for the periods specified in the Cookie Policy and/or in the consent management panel.
7. Disclosure of data to third parties
Personal data may be processed by persons authorised by the Data Controller and by external service providers who supply technical or organisational services relating to the management of the website.
For example, the data may be processed by:
- providers of website hosting and technical maintenance services;
- email service providers;
- suppliers of plugins, modules, questionnaires and technical tools used by the website, including survey management tools;
- statistical analysis tools, such as Google Analytics 4;
- external map and content services, such as Google Maps;
- SEO tools, multilingual tools and cookie management tools;
- persons responsible for the technical or administrative management of the website.
These parties will process the data, where necessary, either as data processors or as independent data controllers, in accordance with their respective privacy policies and terms of service.
The data will not be disclosed, unless publication is necessary for functions requested by the data subject, such as the publication of an advertisement in the ‘For Rent/For Sale’ section.
8. Third-party services used
The website may use the following external services or tools.
Google Analytics 4
The website may use Google Analytics 4, a service provided by Google, to gather statistics on website usage.
The use of non-strictly technical cookies will be subject to the preferences expressed by the user via the cookie banner.
Google Maps
The website may embed Google Maps on the contact page or in other sections of the site. Interacting with these maps may result in data being transferred to Google.
The website may contain links to the Facebook page of Residence Casa Canazei. Clicking on these links will take you to an external platform, which is subject to its own privacy policy.
WPML
The website uses WPML for multilingual content management. This tool enables the display of different language versions of the website.
Rank Math
This website uses Rank Math for SEO management and search engine optimisation.
Complianz
This website uses, or will use, Complianz to manage the cookie banner, the collection of consent, and user preferences regarding cookies and tracking tools.
Survey Maker
The website uses the Survey Maker plugin to create and manage the satisfaction survey.
The data entered by users in the survey is processed for internal purposes relating to the evaluation and improvement of the Residence’s services. This data is managed via the WordPress website and the technical tools associated with it
9. Transfer of data outside the European Economic Area
Some third-party services used by the website, such as Google Analytics 4, Google Maps or other Google services, may involve the transfer of data to countries outside the European Economic Area.
In such cases, the transfer is carried out in accordance with the safeguards provided for in the applicable data protection legislation.
10. Cookies and tracking tools
This website uses technical cookies that are necessary for the pages to function properly and, subject to the user’s consent, may use cookies or similar tools for statistical, functional or integration purposes with external services.
Cookies and consent will be managed via the cookie banner set up using Complianz.
For further information on the cookies used by the website, users may consult the Cookie Policy available on the website and the preferences management panel.
11. Rights of the data subject
As a data subject, you may exercise the rights set out in Articles 15 et seq. of EU Regulation 2016/679.
In particular, you have the right to:
- to obtain confirmation as to whether or not personal data concerning him or her is held;
- to access your personal data;
- request the correction of inaccurate data;
- request the erasure of data, in the cases provided for by law;
- request the restriction of processing;
- to object to the processing, in the cases provided for;
- to receive the data in a structured, commonly used and machine-readable format, where applicable;
- withdraw the consent given, without affecting the lawfulness of processing based on consent prior to its withdrawal.
Requests may be sent to the Data Controller at the following email address:
12. Complaint to the supervisory authority
If you believe that the processing of your personal data is in breach of the applicable legislation, you have the right to lodge a complaint with the Data Protection Authority, in accordance with the procedures set out on the Authority’s official website.
13. Changes to this policy
The Data Controller reserves the right to amend or update this policy at any time, including in response to regulatory, technical or organisational changes.
Users are advised to check this page regularly.
Last updated: May 2026